This free guide was written for professionals like you — anyone who shows up for others in a role where loss can walk through the door. If your work brings you close to people's lives, there will come a moment when grief enters the room.

What to Say When a Client Loses Someone gives you the message to send in the first 48 hours, seven phrases that quietly cause harm and what to say instead, word-for-word scripts for text, email, and card — and a section you won't find anywhere else: what to do about the deadline, the invoice, the project sitting half finished. Plus one page about the third month, when everyone else has stopped checking in.

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